August, let me make it clear:
1) Mongoose has had countless printing errors pointed out to them in the LW books - yet no response is given, and the errors are not rectified even in later prints.
2) There have been numerous complaints about the quality of the work that went into the 'Heroes of Magnamund' and 'Book of the Magnakai' publication - and once again, no reaction is given. If I had to submit work of the quality that was used to produce the character sheets for said publications, I would be fired on the spot.
3) Ganging up rules in LW. An echoing silence, where readers have to fumble in the dark to find a working interpretation. Time after time we ask for clarity. Time after time there is no response. And then YOU of all people have the audacity to come in and act the mediator when the arguments get heated - "Relax. Chill. Keep it civil." We do not want a mediator. We want clarity.
When we buy your products, we expect quality service in return. We do NOT expect indignant rebuttals and fingerpointing at us - at clients, paying clients! - who have valid issues. I hope that clarifies some of what I tried to express in my earlier post.