Hi guys,
Just been answering a few questions from a Lone Wolf fan, and I thought it might be worth covering some points here.
First off, the delays in getting Flight From the Dark out. The main problem was the sheer demand for the book, which caught us off guard - the majority of people ordered just a week before we were due to ship!
We always say people should allow for 28 days delivery (this is in our terms and conditions on the site), precisely because things like this can happen. We are not Orbit or Del Ray - we're just a small company working as hard as we can!
The last of the orders are being put together now, and will be in the post by Friday at the latest.
If you have any concerns about the book you receive at all, let us know. We have a three-tier quality control check for the Lone Wolf books, but things can slip through and other things can happen during transit. Only a very small percentage have experienced any issues with their books, and we have endeavoured to fix them as quickly as possible - we certainly haven't had any complaints on that score thus far. We guarantee _all_ books coming out of our printing facility, we just need to know if there is something we can fix!
Fire on the Water is unlikely to take as long in coming as this one, though I have to be honest and say not everyone will get theirs in the same week as the Shipping Date. This is simply due to the fact that the books are very popular and there is a physical limit to the number of books we can pack each day. Russell has been a real trooper getting everything out (he handles all the distributor orders as well, and is preparing for A Call to Arms and Conan at the moment), and has been monitoring all the outstanding orders.
Finally, on the email front, some of you might have met silence over the past few days because of Gen Con in the US - this would have affected mails to the Sales address. By the same token, Russell's email will be slow next week, due to Gen Con UK.
Just been answering a few questions from a Lone Wolf fan, and I thought it might be worth covering some points here.
First off, the delays in getting Flight From the Dark out. The main problem was the sheer demand for the book, which caught us off guard - the majority of people ordered just a week before we were due to ship!
We always say people should allow for 28 days delivery (this is in our terms and conditions on the site), precisely because things like this can happen. We are not Orbit or Del Ray - we're just a small company working as hard as we can!
The last of the orders are being put together now, and will be in the post by Friday at the latest.
If you have any concerns about the book you receive at all, let us know. We have a three-tier quality control check for the Lone Wolf books, but things can slip through and other things can happen during transit. Only a very small percentage have experienced any issues with their books, and we have endeavoured to fix them as quickly as possible - we certainly haven't had any complaints on that score thus far. We guarantee _all_ books coming out of our printing facility, we just need to know if there is something we can fix!
Fire on the Water is unlikely to take as long in coming as this one, though I have to be honest and say not everyone will get theirs in the same week as the Shipping Date. This is simply due to the fact that the books are very popular and there is a physical limit to the number of books we can pack each day. Russell has been a real trooper getting everything out (he handles all the distributor orders as well, and is preparing for A Call to Arms and Conan at the moment), and has been monitoring all the outstanding orders.
Finally, on the email front, some of you might have met silence over the past few days because of Gen Con in the US - this would have affected mails to the Sales address. By the same token, Russell's email will be slow next week, due to Gen Con UK.
Your five bucks more wouldn't help making the printing machines go faster.
