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Mongoose
Matt,
There's a couple of questions that Lone Wolf Mega Deal customers need confirmation on, specifically:
Will all Mega Deal customers be offered a pro-rata refund of a reduced amount based on the books they have already received.
Can you please address/confirm this ASAP as the 'shop credit' option won't be acceptable to many MD customers and currently it's the only one categorically on offer based on your official announcement.
And also:
What about customers that no longer have their order receipts? Considering that they are around 7 years old it's highly likely that many of us fall into this pot. Can they contact you with their name and delivery address to arrange the cash refund (assuming you confirm the above) or usage of the 'shop credit' option?
Please respond. We appreciate how upsetting this must be for you guys at Mongoose but that's even more the case for the fans and customers that commited such a large amount of their cash at the beginning of this venture.
There's a couple of questions that Lone Wolf Mega Deal customers need confirmation on, specifically:
Will all Mega Deal customers be offered a pro-rata refund of a reduced amount based on the books they have already received.
Can you please address/confirm this ASAP as the 'shop credit' option won't be acceptable to many MD customers and currently it's the only one categorically on offer based on your official announcement.
And also:
What about customers that no longer have their order receipts? Considering that they are around 7 years old it's highly likely that many of us fall into this pot. Can they contact you with their name and delivery address to arrange the cash refund (assuming you confirm the above) or usage of the 'shop credit' option?
Please respond. We appreciate how upsetting this must be for you guys at Mongoose but that's even more the case for the fans and customers that commited such a large amount of their cash at the beginning of this venture.