It is clear to us that a full, worldwide launch of a game this popular is going to take a lot more stock than we can generate ourselves within a few weeks.
So...
We are going to supply everyone who pre-ordered from us, as fast as possible (fleet sets are already moving out). We will work with retailers who have fielded their own pre-orders.
If you have already ordered the fleet sets from us (all rulebooks and squadron sets have been shipped), you _will_ have them in your hands as soon as they are manufactured, so the wait will not be too long now.
However, as I said, it is now obvious that we would have trouble not only supplying stores around the world, but keeping them in stock too. To that end, we are talking to some third parties to help support us in the production of this line and, when our warehouse is full of fleet (and squadron!) sets ready to go, we will go with the full launch.
In the mean time, we will support everyone who has started playing the game, in every way - tournaments will still go ahead, rules questions will still be answered, and if you are after a few extra ships to expand your fleet, you will be able to pick those up as well.
At the end of the day, it is not fair to the distributors or the retailers to keep promising them miniatures for their customers when we have a backlog of pre-orders from individuals who trusted us to provide them with the miniatures for their games.
We have listened very carefully to the complaints by our customers regarding both the quantity of the Starline 2500 miniatures we can provide and the quality of those miniatures. We know that both the quantity and quality must be increased. You deserve that.
We have found that even with throwing more money, personnel, and equipment at the problem of getting quality minis out at a fast enough rate to fill orders from pre-orders, mail-orders, retailers, and wholesalers, we are not solving all of the issues or satisfying the demands of you, our customers. This will delay our expected relaunch date of mid-February. In the meantime, we will focus our efforts on fulfilling all of the existing pre-orders and support mail-order requests from both individual customers of Mongoose and ADB.
We have consulted with ADB, Inc. about this decision. Together we could not find a better solution. Neither company is happy with this situation, but we feel it is the best of a bad lot.
It has been a bumpier ride than anyone expected at the start of this joint venture. We deeply regret that some of our best customers have been adversely affected. We are going to fix the problems, but please bear with us and we will keep you informed as to our progress.
Finally, we have posted a full FAQ and errata for the rulebook, which can be found here;
http://www.mongoosepublishing.com/miniatures/ctastarfleet/a-call-to-arms-star-fleet.html
So...
We are going to supply everyone who pre-ordered from us, as fast as possible (fleet sets are already moving out). We will work with retailers who have fielded their own pre-orders.
If you have already ordered the fleet sets from us (all rulebooks and squadron sets have been shipped), you _will_ have them in your hands as soon as they are manufactured, so the wait will not be too long now.
However, as I said, it is now obvious that we would have trouble not only supplying stores around the world, but keeping them in stock too. To that end, we are talking to some third parties to help support us in the production of this line and, when our warehouse is full of fleet (and squadron!) sets ready to go, we will go with the full launch.
In the mean time, we will support everyone who has started playing the game, in every way - tournaments will still go ahead, rules questions will still be answered, and if you are after a few extra ships to expand your fleet, you will be able to pick those up as well.
At the end of the day, it is not fair to the distributors or the retailers to keep promising them miniatures for their customers when we have a backlog of pre-orders from individuals who trusted us to provide them with the miniatures for their games.
We have listened very carefully to the complaints by our customers regarding both the quantity of the Starline 2500 miniatures we can provide and the quality of those miniatures. We know that both the quantity and quality must be increased. You deserve that.
We have found that even with throwing more money, personnel, and equipment at the problem of getting quality minis out at a fast enough rate to fill orders from pre-orders, mail-orders, retailers, and wholesalers, we are not solving all of the issues or satisfying the demands of you, our customers. This will delay our expected relaunch date of mid-February. In the meantime, we will focus our efforts on fulfilling all of the existing pre-orders and support mail-order requests from both individual customers of Mongoose and ADB.
We have consulted with ADB, Inc. about this decision. Together we could not find a better solution. Neither company is happy with this situation, but we feel it is the best of a bad lot.
It has been a bumpier ride than anyone expected at the start of this joint venture. We deeply regret that some of our best customers have been adversely affected. We are going to fix the problems, but please bear with us and we will keep you informed as to our progress.
Finally, we have posted a full FAQ and errata for the rulebook, which can be found here;
http://www.mongoosepublishing.com/miniatures/ctastarfleet/a-call-to-arms-star-fleet.html
