Bad Casts...

[Wickedclown]

Hi, just got my mega deal and noticed nearly every model has some miscast or deformity some being easily repaired other Missing cockpits or wings, Who do i talk to about getting this sorted?

My hawkwood fleet is barely recognisable (The carrier has 3 holes across the top of it)

I can post pics if needed but who is it i talk to about getting this sorted?

Cheers for the help

Craig.

 

[Genessis]

O no, I was hoping we was not going to be going down the same road as we did with B5 (B5 vets will know what I mean), I will have to see for my self when I get my hawkwood, but If what you say is true then Im not impressed.

Hope you get it sorted and hope your's was just a one off.

 

[Wickedclown]

O no, I was hoping we was not going to be going down the same road as we did with B5 (B5 vets will know what I mean), I will have to see for my self when I get my hawkwood, but If what you say is true then Im not impressed.

Hope you get it sorted and hope your's was just a one off.

yeah i'm hoping this was a one off aswell, and i know what ya mean about the B5 models aswell being an ACTA vet myself hehe

 

[lastbesthope]

I had the same problem with my Malcolm carrier, email msprange@mongoosepublishing.com and let him know, he'll sort you out.

LBH

 

[MongooseMatt]

Always come straight to me (msprange@mongoosepublishing.com) and we will sort you out immediatly.

On a wider note, we run a very tight QA procedure on our models but it is possible for a small number of models to slip through the net - these we will catch with lightning fast customer service to get you the models you want and need.

 

[Genessis]

8)

 

[MongooseMatt]

Just a quick update on this...

We are moving the 'sprue' on the Malcolm to the bottom of the vessel. This will stop it breaking away when cast and leaving the tell-tale holes.

This will be done immediately, ready for the ship's general release. In the meantime, we will be double and triple checking each individual Malcolm, and discarding any spoiled. _If_ any 'Holey Malcolm's' slip through this net (or are already out there), contact me (msprange@mongoosepublishing.com) and we will swap it out freely and completely.

 

[Wickedclown]

Just a quick update on this...

We are moving the 'sprue' on the Malcolm to the bottom of the vessel. This will stop it breaking away when cast and leaving the tell-tale holes.

This will be done immediately, ready for the ship's general release. In the meantime, we will be double and triple checking each individual Malcolm, and discarding any spoiled. _If_ any 'Holey Malcolm's' slip through this net (or are already out there), contact me (msprange@mongoosepublishing.com) and we will swap it out freely and completely.

cheers matthew, You'll be recieving an email off me shortly!

 

[lastbesthope]

Looking forward to getting my replacement Malcolm along with the Dreadnought I preordered.

LBH

 

[Genessis]

I got my sample hawkwood to day, and I to had the 3 holes on the Malcolm, but i must say it is easy to repair when you know how, so if you do get the 3 hole's you can do what I did.

It is as simple as fill the 3 holes in with green stuff and sand it down.

Green stuff is that modelling putty you can get from games workshop.

or stick 3 guns on top "even better" .

job done.

 

[lastbesthope]

I'll be eagerly awaiting my replacement Malcolm along with my Hawkwood Dreadnought preorder...

LBH

 

[Genessis]

I'll be eagerly awaiting my replacement Malcolm along with my Hawkwood Dreadnought preorder...

LBH

:lol: :lol: I think you have posted soooo much you forgot you posted that already

 

[lastbesthope]

Maybe, or maybe I'm just doubly looking forward to it :lol:

LBH

 

[Genessis]

well it is a Dreadnought

 

[lastbesthope]

well it is a Dreadnought

Exactly!!!

LBH

 

[lastbesthope]

Just a quick update on this...

We are moving the 'sprue' on the Malcolm to the bottom of the vessel. This will stop it breaking away when cast and leaving the tell-tale holes.

I can see why, the replacement I was sent still had the sprue attached at the top, my goodness that's a chunk of metal, a few snips later and some filing all that's left is a few slight bumps easily camoflagued with paint job.

Thanks Matt

LBH