Shloaksta said:
No more empty promises and vague responses. What is going on here? Are you supporting NA anymore at all because it doesn't seem like it?
We are very much supporting NA - I am going to be painting a new fleet myself this weekend (either Vuldrok or Decados, haven't settled on which yet), and have just done a HUGE Li Halan fleet. I am still playing, so Mongoose is still supporting.
But...
We are not Games Workshop.
On the miniatures side we (currently) have one writer (that would be me), one 3D modeller, and two guys making moulds and packing boxes.
We all work an average of 9 or 10 hours a day (and a couple of us work much more than that). We really are trying to please as many people as possible in the shortest period of time and, on paper, everything gets done on time - unfortunately, Bad Things can happen and stall certain projects. Right now, it is a prototyping problem.
Now (more information than you wanted to know, I grant you), we could solve that problem instantly by going to another prototyper that would charge us four or five times as much as our current facility, but we just plain cannot afford that and, even if we could, I cannot be sure the models would earn that back in any reasonable time (it would be a BIG bill), meaning it would be an unwise business decision.
The benefit of supporting a small company is that we can give each and every one of you individual attention, be it on the status of a mail order, listening to your thoughts on the rules, or whatever. The downside is that there are certain things we cannot just take in our stride, and that can cause delays.
I am not sure I can be more honest than all of that...