Judge DeMarco & Psi-Judge Anderson - Shipping Next Week!

So, as a Council level pledge, what should we have received by now? I got a box perhaps 4 weeks back with some of the "in production before the KS" box sets I chose, though not all, and a Walter. Given the talk I'd expected to see another delivery pre-Christmas but no joy.

I guess at least I've received something which is better than some it appears, but I am getting a bit fed up being disappointed every time the delivery van driver passes my place without stopping. Realistic expectation setting appreciated......
 
So far I've had the Holocaust Judges, Angel Gang, Renegade Robots, Ape Gang, Justice Dept. II, Citi-Def and Zombie Horde sets, The Brit-Cit judges, a Lawmaster, Walter, Anderson, DeMarco, Giant, Fergee, the Space Corps Judge and the Judge with Widowmaker.

The last package - the Citi-Def, JDII, Zombies, Fergee, Giant, Space Corps and Special Weapon Judge - arrived the day after Matt told us to give him peace over Christmas.
 
SavageRobby said:
... and nothing still. Oddly enough, I've received all kinds of other packages in the last week, including ones sent after Christmas.

A week later and more claims that pakages were shipped ... and still nothing yet. Nada.
 
SavageRobby said:
SavageRobby said:
... and nothing still. Oddly enough, I've received all kinds of other packages in the last week, including ones sent after Christmas.

A week later and more claims that pakages were shipped ... and still nothing yet. Nada.

Right there with ya buddy. I'd love to see a package tomorrow. I'm getting rather annoyed at this point.
 
Two quickies on this (don't mean to be rude, but you'll see why this has to be quick);

1. Just had a massive delivery of Dredd goodies here in the UK, so people in Europe and 'rest of the world' will be getting more packages. However, it is going to take us a day or so to sort all these bits and pieces out. UK guys should start seeing things by the end of the week.

2. If you are in the US and still haven't seen anything (and haven't already been in contact), drop me a line (msprange@mongoosepublishing.com). I'll get you a tracking number for your package. We _have_ had a couple of admin issues whereby, for whatever reason, information did not translate from the Kickstarter database to our own (Robby, this does not include you, I'll be dropping you another line later today). We have picked this up on just three people thus far, but it may still be worth you getting in touch if you have seen nothing.

Again, I personally apologise if you are still waiting, but we are on the case, and this is an absolute priority for us.
 
One more thing - I posted this on the Kickstarter site in response to an email I received, but it is at least as relevant here;



This has, indeed, been a learning experience for us, both in terms of running the Kickstarter (which I think went mostly well), and how to handle the administration and volume of models thereafter (needs a little more work).

Before the end of the month, I will be doing an update of sorts that looks how we handled things, what we have learned, and how we will be doing things better. I would very much appreciate any comments made to that update, as we very much want to hear from you on how we can improve things on your end.

For example, we should probably have not allowed quite so many changes and swaps (people are still making changes to their pledges now, in January!). However, I do think people appreciated the variety of models available and being able to tweak things as to how they wanted them.

So, for Rogue Trooper, we are going to make your choice much wider but also far simpler for both you and us to deal with. In a nutshell, you would be pledging for a number of 'sets' (a set being 8 models on average, such as a complete squad, say). Large models, such as the Blackmare MBT would be worth 2 or more sets each. At the end of the Kickstarter, you will know how many sets you have at your disposal and the survey will simply ask how many you want of each set in the entire range.

This means we do not need to seperate the different pledge levels, nor do we have to worry about one thing being worth more than another (such as how many box sets is a Manta worth), as this will all be set. This will result in you have the ultimate range of choice, and extremely easy (and quick!) processing of pledges for us.

I have also learned a lesson in deadlines when dealing with this volume of models; 1. Predict how long they will take to do, 2. Add to that. 3. Add to that again (and probably double it to allow the Cock-Up Theory to take effect).

We did steps 1 and 2 with Dredd. With Rogue Trooper, we will also do step 3, and get models in your hands before the stated deadline - so, if we think we will get models in your hands in 4 months, we will be saying 6 or 8 in the Kickstarter.

Allied to that, we were rather eager to get models off to people quickly - a bit too quickly. The Kickstarter ended on a Saturday, models were in the post on the onday, and some people had them in their hands on the Tuesday. Great, all well and good - but this _did_ have a negative impact on the administration of the pledges and, to avoid that, I don't think anyone will mind too much if we start processing pledges a week later rather than the same day the Kickstarter completes.

Anyway, there are more bits and pieces I want to go over, and they will all be included in the update later this month. Just wanted to go over the way we are thinking right now, and start getting opinions!

We want the Judge Dredd miniatures game to be the best it can possibly be, and getting models into your hands promptly is a big part of that.
 
Speaking personally, there have been 2 things about this process that have really annoyed me:

1: The endless reassurances that shipping was underway and we should be seeing imminent results. Even as late as December 21st on the Kickstarter updates you were saying things like "we have dispatched everything thus far", when that wasn't the case.

2: The fact that the Kickstarter backers seem to have gone to the back of the queue. I know that there's stuff I'm still waiting for that has been shipped out to other, non-Kickstarter customers in the meantime and is now out of stock.

In my case, I didn't make any exchanges or swaps within the initial pledge reward but I seem to have dropped to the back of the list anyway.

I understand that the scope of this Kickstarter exceeded anything you were planning for, and I understand that you wouldn't be in a position to fulfill things within the original timescale. This isn't my first Kickstarter and I've waited a lot longer for some of the others to be fulfilled. What bugs me is the communication failures and misinformation. I'd have been much more understanding of the whole process without the endless reassurances that turned out to be meaningless.

Please note this hasn't put me off the game, or Mongoose in general. However it does mean I'm unlikely to go anywhere near the Rogue Trooper Kickstarter.
 
Under promise, over deliver.

Perhaps a little trite, but fair to say the reality of this Kickstarter has been almost completely the opposite, for at least some.

December 21: "First off, while we have dispatched everything thus far, there will no doubt be queries and concerns about this model or that."
December 13: "Council - All sent out, bar perhaps a dozen of you, and a few more waiting for Walter"
December 3:" We have given the Council and Sector Chief lists a real drubbing, with about a third getting goodies sent to them (and some of them have really big boxes!). Over this week and next, that will be extended to inculde, well, most if not all of you!"
November 26:"and we have made a good start with Council and Sector levels too - there is an awful lot of miniatures for us to get through on those two levels alone, but we are predicting that you will have all the 'existing' box sets before Christmas, and likely a few of the brand new ones that were developed for the Kickstarter too." (Not a great prediction it appears)
October 29: "Council of Judges - Shipping has just started on these, will be completed over next two weeks, extras to follow."
October 23: "This week we will be making a start on the Wally Squad, Council and Sector Chief levels, and the cadet Lawmasters should start going out next week. "

It is probably safer to report on what has happened and try to avoid too many predictions.
 
I mentioned this on the KS, but will also echo here. I'm happy to say, after much back and forth with Matt, that I received my first batch of Dredd minis yesterday. And a sizable, heavy chunk of metal at that. :)

If you haven't received anything yet, you should definitely email Matt.
 
i am glad i wrote down all of the choices i made as they arrived in various different quantities and it was confusing to know what was still to come without having them written down.

i am really happy with what i have recieved and just looking forward to getting the left over models.
 
Back
Top