EU shipping and VAT


Banded Mongoose
In your post on the release schedule, Matt, you say:

... EU orders from our warehouse in the US, which takes care of VAT and charges at our end ...

I got a message yesterday to pay a VAT charge on what I know is my pre-order of the 2300AD box set, just under 8 Euro. I have not had to pay on any deliveries of books from Mongoose since you started shipping from the US. I'm guessing that this will be because the customs declaration says it's a boxed game, so I'm getting charged VAT as if I'd just bought a copy of Monopoly from the States. There's no VAT on books in Ireland.

How should this work? How is VAT supposed to be taken care of in this case?