Best way to deal with Order screw-ups?

[Scuzzlebutt142]

Well, my panic buy stuff arrived today, and true to form when ordering from Mongoose products, something went wrong (Again, Curses Starting to form a habit). Now curious, is the best way to resolve it go through who I ordered it from or go straight to Mongoose?

What exactly happened is as I decided to fill out my collection by ordering a fleet box of the three Fleets I didn't have, Centauri, Minbari and Narn. But due to not actually playing Call to Arms, but liking the show, I prefer the old Fleet boxes where most of the ships were ones from the show. You can see where this is going. So after some Google-Foo, I finally come across a site selling the old boxes, and make my order. Cut to 5 weeks later, and the order arrives, and of course, its the second edition Fleet boxes for all three, and thus short on the ships I'm really after (G'Quans, Vorchans and what really annoys, Sharlins).

Any suggestions?

 

[Garibaldi]

Dude,

Drop back 10 yards and punt!

 

[EDFDarkAngel1]

Hm. So, you're upset that you requested the first edition boxes, but you got second edition?

If that's the case, then it sounds like the site just listed "Fleet boxes" and still had the picture from the 1st edition. They sent their order to Mongoose, who filled out their order for "Fleet boxes", and you got 2nd edition.

For me, what I had to do was order the fleet boxes that were still in production and order everything else a la carte.

Dark Angel

 

[Scuzzlebutt142]

Not quite:

http://www.shopofmagic.com/lite/cart.php?target=product&product_id=17111&category_id=840

That's there page for the Minbari fleet box. They actually list the contents as that of the old box set, so assumed they still had some in stock.

 

[EDFDarkAngel1]

You should bring it up with them. I doubt MGP has any first edition fleet boxes any more. Tell them you didn't get what you ordered.

Dark Angel

 

[MongooseMatt]

Well, my panic buy stuff arrived today, and true to form when ordering from Mongoose products, something went wrong

Just to clarify here, this was not a Mongoose screw up

 

[Scuzzlebutt142]

Well, my panic buy stuff arrived today, and true to form when ordering from Mongoose products, something went wrong

Just to clarify here, this was not a Mongoose screw up

Indeed it wasn't, though whoever I order Mongoose products from, something goes wrong. Cursed I say I am, cursed .

 

[lastbesthope]

Indeed, your only recourse is through the retailer in this case.

Or failing that, if you paid by Credit Card, the card company may be able to help, since the goods were not those ordered.

LBH

 

[lastbesthope]

Just out of curiosity, who did you order from?

LBH

 

[phoenixhawk]

I've got at least 1 extra unbuilt G'Quan I would happily part with, maybe 2, if you wanted to work out a trade. Drop me a PM and LMK

Chris

 

[Greg Smith]

Just out of curiosity, who did you order from?

LBH

There's a link in the post above. Shop of Magic.com