ACTA:SF release

[IraShaine1972]

I would have at least liked an option when it became apparent fleet boxes were going to experience and indeterminate delay. ADB offered one. MGP shut the office and went on holiday. I cold have used my money to get the items from somewhere else that has them instead of keeping my money tied up at MGP.

Out of interest what did ADB offer?

As I unnderstood it MGP posted out the part orders and will send the rest on when its available at no extra charge?
ADB would not do split orders at free postage?

My only issue is that is getting the fleet ready for the tourney in February.

A cancelation/refund/alternate choices.
Mongoose offered........nothing

Its annoying that I pre ordered in the hopes of getting stuff quickly. Now at this point the stuff is available from a reliable nearby retailer and my money is tied up in MGPs pre order system with a probably mid January expectation.

 

[JMPayneJ]

I have sympathy for most that have been unfortunate enough to have not received their order – I am lucky as I have most of my order and I know the rest will come.

If it comes quickly – it’s a bonus.

If it’s a few weeks later or a few months - I am not really going to get worked up about it. – This is a game and a hobby.

The thing is I know I will receive my order and I have some perspective about this matter.

I am already planning my next order with mongoose for ACTA:SFU and that includes pre-ordering Squadron Box No 7 when it becomes available for pre-order.

I think the anger that I, and many others, are currently feeling is feeling like Mongoose continuously holds that carrot out in front of us saying, "just a little longer, just a little longer". If you look through Matt's previous posts, especially early on, they give no hint that we are looking at the end of January before we receive our fleet boxes. It took the uproar on the forum before we started to get more information out of him. There would be considerably less anger if Mongoose had been more upfront and honest about the production delays, rather then giving us the same old line.

The other issue is that Mongoose is willing to charge us right away but never let us know the status of what we ordered. Going on several weeks of "processing", but that's it. I wait an indefinite period of time for my miniatures, but Mongoose, sure enough, already has their money.

It's frustrating when the person who seems to work the hardest to keep us in the loop is someone who doesn't even work for Mongoose. And for your efforts, I thank you Jean.

In the end, I'd be okay with all of this if Mongoose would have put greater effort into maintaining better communication with us.

Plus I think the whole extended Christmas Holiday pissed us off. We find out that Mongoose was pushing to have a pre-Christmas ACTA release, have it turn into a small cluster inventory wise, and then take their Christmas holiday. Strikes me that if you are going to push the product out the door quicker then you were ready for, you may have to juggle a little but.

 

[Poi]

Fairly typical of Mongoose I'm afraid, all talk and little delivery. Great when it arrives though.

Been here before with previous incarnations of ACTA.

All the transparency of sheet lead.

So glad the missus had ordered my other Xmas stuff before the pre-orders were live. Otherwise I'd have had nothing to open. I'll wait until it's available for real before ordering anything.

 

[Da Boss]

I would have at least liked an option when it became apparent fleet boxes were going to experience and indeterminate delay. ADB offered one. MGP shut the office and went on holiday. I cold have used my money to get the items from somewhere else that has them instead of keeping my money tied up at MGP.

Out of interest what did ADB offer?

As I unnderstood it MGP posted out the part orders and will send the rest on when its available at no extra charge?
ADB would not do split orders at free postage?

My only issue is that is getting the fleet ready for the tourney in February.

A cancelation/refund/alternate choices.
Mongoose offered........nothing

Its annoying that I pre ordered in the hopes of getting stuff quickly. Now at this point the stuff is available from a reliable nearby retailer and my money is tied up in MGPs pre order system with a probably mid January expectation.

Whilst it would have been better for MGP to offer a variety of options - I much prefered actually getting half my order with the understanding that the rest would be sent on as soon as it became available at no additional cost to me and not having to cancel and re-order. However this may not have been the best solution for many.

 

[JMPayneJ]

Many of us haven't even received half of our order.

 

[Da Boss]

Well that is rubbish - one would hope you got a email appology or similar - if not then thats bad form

 

[Lincolnlog]

I pulled out my old 2400's as I'm sure quite a few people have here. Now, pull yours out, or get out some counters from you FC/SFB sets, and play. Oh, wait a second, we have no rule book.

Hmmmm, I posted on the ADB forum about being unsure of who to order through. Since both companies were going to reap the benefits of all orders it should't have mattered. But ADB stated it wasn't going to take pre-orders on the rule sets.

If I had ordered the rules through ADB even without pre-ordering, I would probably have Gorn, Tholian and Kzinti ship stats right now and a complete set of rules. But I pre-ordered thinking I would get them faster via the pre-order.

I still haven't even received a shipping notification e-mail. Bottom line is, this is a great product, I really looking forward to thousands of hours of enjoyment with it. I would have liked to enjoy it earlier, but I will chew the finger nails down shorter, and will wait.

I sure nothing that transpired was plotted or even expected by Mongoose. And its encouraging that they are planning for future releases.

 

[MarkDawg]

I ordered my rule book in October and squadron boxes in dec and have received nothing and I am starting to get upset about it. My freaking rule book should be here no excuses sent 2 emails and have got nothing in return. Grrrrrrrrrr :x

 

[scoutdad]

Many of us haven't even received half of our order.

Yep, I feel you brother.
Card charges the first week of December...
Yay! Fleet boxes on the way.

Now, December 26th, no rulebook, no fleet boxes, no individual War Destroyers...
But I do have the squadron boxes I requested from ADB, so at least I can paint some minis this week.

 

[Apep]

Delays in receiving pre-orders are very common – depending on the company it can take up to six months between when a game / sourcebook / minature is released in the States and when it (finally) hits Europe (even if you pre-order).

The worst case is that you will receive a bit latter than you expected – I have had dealings with Mongoose since 2002 / 2003 and always have been impressed with them.

WOW. I have never had that experience. In fact every pre-order I have placed that I can ever remember I have gotten before the items were available retail end. Even from a manufacturer in the UK (I am stateside).

The six months was down to "company policy" - not a delay in manufacture or posting. As a result even if you pre-ordered you got the rule book ages after release.

 

[IraShaine1972]

If you want books and squadron boxes FRPgames.com has them NOW. They are pretty reliable. I would be ordering them today if MGP wasn't holding my $200.

 

[JMPayneJ]

If you want books and squadron boxes FRPgames.com has them NOW. They are pretty reliable. I would be ordering them today if MGP wasn't holding my $200.

And this is what bothers me. FRPgames.com will not be running demos, talking to their friends, or post battle reports on countless forums, yet they've got their hands on minis.

 

[MarkDawg]

If you want books and squadron boxes FRPgames.com has them NOW. They are pretty reliable. I would be ordering them today if MGP wasn't holding my $200.

And this is what bothers me. FRPgames.com will not be running demos, talking to their friends, or post battle reports on countless forums, yet they've got their hands on minis.

That's a Great point and the thing that is even worse than that is these guys are not even @ work today they are just chilling with a full bank account. From what Jean says far more orders by triple than predicted. Mongoose were quite happy not to tell us that they were way behind on production but even happier to keep taking pre-orders filling the coffers.

 

[Iain McGhee]

It's just the UK office that's closed, the facility in Ohio that is producing the minis is still in operation over the holidays. And we were told more than once that there would be delays in production due to demand.

 

[davyj0427]

Its still messed up that retailers recieved copies to sell to the general public, when people who pre-ordered from MGP are still waiting. This kind of MGP customer service is a running joke with me and my friends. I just wished they published games that i wasnt interested in. Then i could avoid them as my entire gaming group called this from the start. Who says we cant learn from history.

 

[GalagaGalaxian]

Its not all retailers, apparently my FLGS' distributor still hasn't received any. Perhaps orders are simply being sent out in the order they were placed, regardless of if they're customer or middle-man.

I dunno. Its unfortunate, but whatever.

 

[Cyporiean]

Its not all retailers, apparently my FLGS' distributor still hasn't received any. Perhaps orders are simply being sent out in the order they were placed, regardless of if they're customer or middle-man.

I dunno. Its unfortunate, but whatever.

That's what I figured it was, as its how we handle orders.

 

[JMPayneJ]

Its not all retailers, apparently my FLGS' distributor still hasn't received any. Perhaps orders are simply being sent out in the order they were placed, regardless of if they're customer or middle-man.

I dunno. Its unfortunate, but whatever.

That's what I figured it was, as its how we handle orders.

It is funny/sad that I could cancel my order with MGP and order from FRP and save 20%. I can either fully support the company that makes the game, or get the game.

I'm still riding it out with MGP but it is bound to cost them some $$$.

Edit: Stupid autocorrect.

 

[Cyporiean]

Its not all retailers, apparently my FLGS' distributor still hasn't received any. Perhaps orders are simply being sent out in the order they were placed, regardless of if they're customer or middle-man.

I dunno. Its unfortunate, but whatever.

That's what I figured it was, as its how we handle orders.

It is funny/sad that I could cancel my order with MYOB and order from FRP and save 20%. I can either fully support the company that makes the game, or get the game.

I'm still riding it out with MGP but it is bound to cost them some $$$.

MYOB?

 

[MongooseMatt]

Hi guys,

Apologies for all of this - we really were taken a little aback on orders to the extent that we were flooded on squadron sets alone, never mind the fleet sets.

However, we have used the holiday time productively, and will be making everything right as soon as possible. Pre-orders will be the priority as soonb as everyone is back (we are still working this week, though not at full capacity).

I'll go through everything we are doing early next week - just have to square things away with ADB and distributors. Regardless, however, if you have pre-ordered, you _will_ be the priority.