Bladerunner said:
The Map is wrong .. the counters are labeled wrong. The pictures on the counters are borrowed from earlier art work from the other books in the series. The book II and Book III are in black and white like a photo copied version.
The writing seems fine yes but the quality is not worth the 40 dollars U.S. which cost me 51 dollars Canadian.
I hate to say it I am not satisfied with it. I am rather disappointed.
Contrary to your post, no one is going to treat you like crap for not liking a Mongoose product. People may disagree with you, but hey they have that right.
Bladerunner said:
Disapointed at the lame excuses the staff at mongoose give on this forum. They treat their customers like crap when it comes to a mistake they made. You label the paying customer as the bad guy for complaining about the product. Well I am sorry but we can complain.We pay for it and we pay your salaries by buying this stuff.
Excuses? Since you didn't read the thread, let's examine the situation, shall we?
WarhoonSlayer makes his initial post on Feb 03, 2005 1:53 pm.
Mongoose_Carnifex (a company representative) makes a reply onThu Feb 03, 2005 1:59 pm. That's less than 6 minutes. On Thu Feb 03, 2005 2:08 pm M_C reposts stating that the company aknowledges the problem, was unaware of said problem and is looking into it. That's 9 minutes later, for a grand total of 16 whole minutes. That's a pretty damn good response time in my book.
ABout ten minutes later (Feb 03, 2005 2:18 pm) another Mongoose rep posts back and later, (Feb 03, 2005 3:47 pm ) the product author posts.
On Feb 04, 2005 11:22 am, less than 24 hours later, the Site Admin (another Company Rep) posts, stating that a new map was in the works and explaining the mail-in/download options.
How is this treating a customer like crap? Where are they making excuses? Do you have any idea of how it sounds when you post comments like that without even reading the thread?
Bladerunner said:
Instead of taking the error and doing something about it and being professional about it and apologising to the ones who bought it. you belittle them and make them feel it is the fault of the customer. The paying customer i might add.
What arrogance.
Oh please. You do understand the difference between those of us who are regular posters and those that actually represent the company? Show me one post where a Mongoose rep was rude or belittling.
Bladerunner said:
You try to smooth it over with the excuse you don't need a map.
Okay, this fairly boggles the mind. Read this next part carefully.
The people that were talking about not needing the maps were
NOT Mongoose employees. They did not work for Mongoose Publishing. (still with me?)
The people involved did in fact, debate the usefulness of city maps in general. But, like I said,
THEY DON'T WORK FOR MONGOOSE!!!
Now let's get a few things straight here.
As a consumer, you have the right to express your opinions about a product. The message boards for the company is one of the best places to do that.
But when you make statements that clearly illustrate a lack of research and situational awareness, then you open yourself up to criticism. And ridicule.
Moving on...
The King said:
Pharoah Kromium said:
...
What more do you want?
Well, the head of the map maker of course.
Nah. Just his balls.
Anonymous said:
I tried to be gentle, i tried to obtain an explanation to the problem that satisfied ME.
What more do you want them to say? One of their employees plagurized copyrighted material. They explained the situation and the steps they are taking to remedy it. What else is there to say?
Anonymous said:
There's people that cannot get his replacement because the shipping fee will be more superior than the product cost. It's a solution, yes, but for the ones who have no other choice. But what about the people who is about to get his box? Why are the wrong boxes still out there?
First, the cost for shipping a map like that back would be in the range of $2-$3 US. I know ANY additional cost is unreasonable, but that is certainly not unaffordable. Besides, Mongoose hasn't discussed shipping yet. Maybe they'll do a pre-paid post thingie or something.