Problems with the new mongoose store

[Vassagonian]

I'll cross post this to the lonewolf section as well.

I really dont like the new store layout.
Old store could easily find titles, click, add, buy, get, happy.
The RPGs were in the same place as the solo gamebooks.

NOW
I go to the RPGs drop down menu on the main menu banner and it takes me to the OOP Sales which does not have what I want. Thats exceptionally poor.

I did find what I wanted by using the vertical column, however all the RPGs are listed in alphabetical order or some other random order.
The problem here is, Lonewolf are not marked in any way, so "Books of Magnakai" is early in the list of 145, Stornlands is late.
If mongoose put "LW: Book of Maganaki" "LW: Stornlands" it would be a lot easier to find them.

Finally, I click the link for Stornlands and for The Darklands.
Both appear, with a price, and "In Stock".
I click add to cart and get a semi cryptic "The requested quantity for "Stornlands" is not available."

Either the book is in stock or it isnt.
Your page states it is, requesting it states it isnt.
Thats inconsistent and frustrating.

I know I'm only looking to spend 200 pounds on this order, and another 150 pounds minimum when the remaining gamebooks come out, so your choice is either fix this or lose a customer. And then lose all the other customers I mention this to.
And all the customers who get frustrated and give up.

 

[MongooseMatt]

Being fixed right _now_.

 

[Vassagonian]

Excellent.,

Squeaky wheel gets the oil.

As mentioned in the general thread but not this one.

I live in New Zealand.

Previously I could order books and have them shipped [assumedly from the UK since it was in pounds]

Now however as a "guest" trying to go through the checkout process my choices are either US or UK as a country which as you can imagine is useless.

I'm sure its easily fixable though.

 

[MongooseMatt]

Now however as a "guest" trying to go through the checkout process my choices are either US or UK as a country which as you can imagine is useless.

I'm sure its easily fixable though.

_Should_ be fixed now but, as we are in the UK, we obviously cannot test it fully.

Would you mind having another go - if you hit any more issues, however small, please drop me a line at msprange@mongoosepublishing.com and you will have my undivided attention.

 

[Vassagonian]

Thank you.

As stated in my email to you, the american site appears to be working well now and has the ship to anywhere function working.

The UK site isnt quite there yet but I'm sure its only changing a few settings to make it work.

Due to the exchange rate, I'll wait until the brit one is working before purchasing