The last State of the Mongoose also stated that we were revising our editorial and proofreading procedures. In fact, we continued to refine the new system throughout 2009, and I believe the evidence of its success is there for everyone to see – in the past few months, the number of editorial issues in the many, many books we have released can be counted on one hand.
There are several things we have done to achieve this, but the basic cornerstones of this production system have been a new regime of formal training, using qualified in-house proofreaders, and changes to procedures as books go through production. I am not saying that all our books will be perfect every time, but we have already seen that many people have noticed the changes that have been made.