How to contact navwar in the UK

Captain Kremmen

Captain Kremmen

Mongoose
I am trying to order ships from navwar.

Tried phoning but they permanently have a fax machine attached.

Tried faxing, but not at all sure it arrived

Appear to have no email address

I know they starter in the 1970's but hasn't anyone told them we are now in the 21st century.....

All ideas gratefully accepted.

Cpt Kremmen (the cursed)
 
They're only reachable by phone when the shop's open, that's on a Saturday between 12.30 and 4.

They're lack of other more "modern" methods of ordering isn't due to being old fashioned, it's due to not needing or wanting the extra business. When I went down there the owner was having a chat with another customer about taking orders of the internet and such. He was saying that at the moment they're working pretty much to capacity. Adding a facility to order online would stretch them and lead to delays to the customers that they already have.

I'm sure that a part of it is also not wanting the added expenditure and management involved in taking the business online.

They've got a level of business that they're comfortable with and that lets them provide the level of service that they like.

Give them a call on Saturday or, if you can, get over there.
 
NavContact.jpg


Shop Opening hours - Saturday afternoons between 12.30 p.m. and 4.00p.m.

Phone: +44 (0)20-8590-6731 (Shop hours only)

Fax: +44 (0)20-8590-6731 (24 hours)
 
you can also on their site just click add to order and it fills out an order for for you so you can print it out add your details and post it of, so its pretty clever, and avoids all that security stuff.

id like to get some of their fleet packs, at £9 each for 1/3000 scale they look not bad value, just have no idea what their like to look at :(
 
Thanks guys,

I think I have now managed to fax the order to them, (several times), I mis understood the shop hours, I did not realise that Saturday afternoon was the ONLY time the shop is open!

I still don't think an email address is rocket science. You don't have to have fancy online SSL ordering systems, just an email address will do, well it will for me.

I did indeed fill in their on line order form, it came up very nice and then said print and post!!! That wasn't what I was used to for an online ordering form.

I hope to receive my order now once and only once, as my track record is not good I like to phone and double check that the order has been received and understood.

It will be my luck if I get a Japanese A/C (air conditioning) unit in the post next week instead of an aircraft carrier.

Cpt Kremmen (the cursed)
 
Captain Kremmen said:
I still don't think an email address is rocket science. You don't have to have fancy online SSL ordering systems, just an email address will do, well it will for me.
Click to expand...

Thing is though I get the distinct impression that Navwar is just a couple of guys that love making miniatures.

People would expect a quick(ish) response to an email and it's far easier to send an email (and cheaper) than use other methods such as fax or phoning. The number of queries they'd get would increase dramatically and many of the messages might well be casual enquiries rather than the firmer business of someone who's made the effort to phone or fax.

I just don't think that they want to deal with that level of management and the time it would be required to keep on top of it all.

Personally it gives me a nice warm feeling that businesses like Navwar can still manage to exist in the "now now now" age that we seem to live in.

That said I was still frustrated as hell when I was waiting for Saturday to come around so I could get down there :)
 
Evilmerlin said:
Am I correct to assume that the 1/3000 scale stuff works for VaS?
Click to expand...

The game doesn't have a fixed "scale". You're meant to measure all distances from the centre of the model/counter so the size of it doesn't really matter.

The counters provided are at a scale that makes them smaller than 1:3000, have a look at this image.
330889337_fb01ddde47.jpg


The difference isn't great though so the miniatures and counters could easily be mixed.
 
the thing that irks me about navwar is that they don't have pics of their minis, and I don't think they have a Surcouf-class submarine either...
 
chaos0xomega said:
the thing that irks me about navwar is that they don't have pics of their minis, and I don't think they have a Surcouf-class submarine either...
Click to expand...
Speaking of which...
http://www.avalanchepress.com/Surcouf_Revisited.php

And by the way, they DO have a Surcouf, N2601/N2710 (it comes with 'Depot ship Juls Verne')

Wulf
 
Hmmm... so they do.

Not too bad of a price, only about 50 cents more than Panzerchiffe's, but what't it look like and whats the quality? Panzerchiffe is 1/2400, this is 1/3000, how big of a size difference is that? And the hell is a depot ship?

Oh, and whats shipping to the states?
 
chaos0xomega said:
Not too bad of a price, only about 50 cents more than Panzerchiffe's, but what't it look like and whats the quality? Panzerchiffe is 1/2400, this is 1/3000, how big of a size difference is that? And the hell is a depot ship?
Click to expand...
Depot ships were freighters equipped to supply subs at sea - fuel, torps & supplies for the crew. It saved the subs from having to make lengthy trips back to port, and kept them 'on station' for longer. Germany used a load of them.

Wulf
 
Navwar email bounced, seems dead.

Well I KNOW that Navwar got my order because he faxed me back. Of course he only faxed me because this whole pen and paper thing confused me and the order I sent did not have my address on it!!

My defence would have to be that I filled in their electronic order form finished it and then it said print this and fax it so I did. It never asked for an address (mistake) and it never ocurred to me that there wasn't an address on it, I was still trying to remember who had a working fax machine (other than museums)

Cpt K (the cursed)
 
It's been a while since I ordered from navwar. I used to have a fax facility on my PC, not sure if it'll work on my new Broadband. I need to order a few more (especially Pacific), so I'll have to try...

Wulf
 
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