Postage

General chat about Mongoose Publishing and its releases
Apep
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Postage

Postby Apep » Sun Nov 20, 2011 8:49 pm

Can someone from Mongoose please confirm the postage/shipping rates for the UK ? I have just heard a few different stories on this and I am not sure if somebody is winding me up!!!
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Poi
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Re: Postage

Postby Poi » Mon Nov 21, 2011 8:14 am

Poi

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Apep
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Re: Postage

Postby Apep » Mon Nov 21, 2011 1:27 pm

Already seen it - not very helpful..

Is postage capped at a maximum P&P cost? (Potentially an order of a book + miniatures could incur postage of around £13.00 before going free)

Cost Postage
£10.00 £4.00
£20.00 £5.00
£30.00 £6.00
£40.00 £7.00
£50.00 £8.00
£60.00 £9.00
£70.00 £10.00
£80.00 £11.00
£90.00 £12.00
£99.00 £12.90
£99.99 £13.00

Any delivery restrictions?

(I have recently had a lot of issues with postage/Royal Mail including free P&P which cost me £15.00)
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Greg Smith
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Re: Postage

Postby Greg Smith » Mon Nov 21, 2011 3:00 pm

Matt said elsewhere that it is capped at £5.
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msprange
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Re: Postage

Postby msprange » Mon Nov 21, 2011 7:06 pm

It is indeed - Europe is capped at £9, overseas is capped at £15.

We are looking to reduce these further (be nice to have a flat rate everywhere).
Matthew Sprange

Mongoose Publishing
http://www.mongoosepublishing.com
Apep
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Re: Postage

Postby Apep » Mon Nov 21, 2011 9:50 pm

Thanks Matt !!

Owing to some nameless bureaucrats who can’t read maps - postage for ordered items can be a wee bit of an issue in parts of North Scotland even if you don’t live in the Highland and Islands.
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tneva82
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Re: Postage

Postby tneva82 » Mon Dec 05, 2011 9:38 pm

msprange wrote:It is indeed - Europe is capped at £9, overseas is capped at £15.

We are looking to reduce these further (be nice to have a flat rate everywhere).
Are you sure capping is correct? I get: Standard £25.00

This to Finland when I almost ordered bit too much stuff due to them being left in cart from earlier window shopping(was going to be 5 fleet boxes + bunch of stealth ships).

You misremembered capping values, there's bug at store or I'm missing something?
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Re: Postage

Postby msprange » Tue Dec 06, 2011 9:59 am

tneva82 wrote:
You misremembered capping values, there's bug at store or I'm missing something?
I think I know what is going on there but yes, that is wrong. Let me look into it.
Matthew Sprange

Mongoose Publishing
http://www.mongoosepublishing.com
tneva82
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Re: Postage

Postby tneva82 » Tue Dec 06, 2011 10:14 am

msprange wrote:
tneva82 wrote:
You misremembered capping values, there's bug at store or I'm missing something?
I think I know what is going on there but yes, that is wrong. Let me look into it.
Ok.

Realised just now that if europe is supposed to be capped at 9£ then I paid 6£ extra. Ah well. No biggie this time. But hopefully in future it gets fixed :)
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Re: Postage

Postby msprange » Tue Dec 06, 2011 1:00 pm

Drop us a line - we _will_ refund you.
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