Order Status - On Hold

General chat about Mongoose Publishing and its releases
Tay
Stoat
Posts: 90
Joined: Tue Aug 19, 2003 11:34 am

Order Status - On Hold

Postby Tay » Fri Mar 08, 2019 3:26 pm

Just curious as to what On Hold means againts an order. I orderd the Element box set a while back and it now shows as On Hold.

Cheers
MongooseMatt
Site Admin
Posts: 14860
Joined: Mon Aug 18, 2003 4:25 pm

Re: Order Status - On Hold

Postby MongooseMatt » Tue Mar 12, 2019 2:54 pm

Hi there,

Sorry about that, we had a couple of issues with the web site over the weekend. Everything seems to be working now, however.

If you place a new order (nothing has been charged to you as yet) you should be good to go!
Matthew Sprange

Mongoose Publishing
http://www.mongoosepublishing.com
Tay
Stoat
Posts: 90
Joined: Tue Aug 19, 2003 11:34 am

Re: Order Status - On Hold

Postby Tay » Tue Mar 12, 2019 9:23 pm

Hi There

Not sure what that means but I paid I think when I ordered the Element Box set back in November.
MongooseMatt
Site Admin
Posts: 14860
Joined: Mon Aug 18, 2003 4:25 pm

Re: Order Status - On Hold

Postby MongooseMatt » Tue Mar 12, 2019 10:04 pm

Tay wrote:
Tue Mar 12, 2019 9:23 pm
Hi There

Not sure what that means but I paid I think when I ordered the Element Box set back in November.
Ah, with you - that should have been sent to you already, so drop me a line at msprange@mongoosepublishing.com and we will see what has happened!
Matthew Sprange

Mongoose Publishing
http://www.mongoosepublishing.com

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