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Really late order

Posted: Thu Aug 20, 2015 8:45 pm
by rwglaub
I made an order in April which still has not arrived. Why? I made a query to your customer service this morning and have yet to receive an answer? Why?

Re: Really late order

Posted: Fri Aug 21, 2015 10:29 pm
by rwglaub
Still no word from Mongoose. It seems that customer service has really gotten crappy.

Re: Really late order

Posted: Sat Aug 22, 2015 3:07 am
by -Daniel-
What happened when you called them? What did they say then about your order?

Re: Really late order

Posted: Sat Aug 22, 2015 3:46 am
by rwglaub
I haven't called because I'm in the States and the hours don't match up so well.

Re: Really late order

Posted: Sat Aug 22, 2015 4:41 am
by -Daniel-
rwglaub wrote:I haven't called because I'm in the States and the hours don't match up so well.
I'm west Coast but if you are that frustrated it might be worth your effort to make the call. I call our London Office when I first get to work and it is the end of their day. You might get more satisfaction if you make the call.

In any case, I hope you get your order. 8)

Re: Really late order

Posted: Sat Aug 22, 2015 8:52 am
by msprange
Rwglaub: We have replied but, for some reasons, the emails are obviously not getting to you.

There was an issue with your card, and it has not been charged. If you would like to place the order again, we'll keep an eye on things - alternatively, you would be welcome to give us a call (+44 1793 434488) and we can sort things out manually.

Sorry, but we have been trying to get into contact with you!

Re: Really late order

Posted: Sat Aug 22, 2015 11:06 am
by rwglaub
I reordered using Paypal. My email address has not changed, it is still rwglaub@yahoo.com and you should have been able to reach me.

Re: Really late order

Posted: Sat Aug 22, 2015 11:41 am
by rwglaub
I just got back the confirmation emails from Paypal and Mongoose.

I am puzzled by the bit about the card, because I hae always used Paypal here.

Re: Really late order

Posted: Sat Aug 22, 2015 12:41 pm
by alex_greene
It sometimes happens. I think it's their bank's security systems - sometimes they just don't like the colour of somebody's money, especially when they're new.

It happened to me once, but it got sorted out to everybody's satisfaction.

Re: Really late order

Posted: Sat Aug 22, 2015 12:48 pm
by msprange
rwglaub wrote:I just got back the confirmation emails from Paypal and Mongoose.

I am puzzled by the bit about the card, because I hae always used Paypal here.
Got you! Everything looks good, will be shipping on Monday.

Sorry about that, not sure what went south last time, but we have you now!

Re: Really late order

Posted: Sun Aug 23, 2015 4:58 am
by -Daniel-
Looks like a happy ending. :mrgreen:

Re: Really late order

Posted: Sun Aug 23, 2015 5:09 am
by auyl
Pint of Dwarven ale to celebrate? Anyone .... anyone?