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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Tue Mar 20, 2012 6:43 pm 
Banded Mongoose

Joined: Mon Nov 01, 2010 11:05 am
Posts: 204
coreystinson wrote:
I also haven't received my copy. How long now has it been since it was announced that it had been printed and that shipping was commencing? I have been patient and contacted Mongoose customer service politely only twice and was put off and told to wait. It is quite clear that there is a problem. I would suspect "lost in the mail" except that I see others reporting that they have also not receive the book. Well, I am going to try a THIRD time to get an answer before I have to escalate this. Ridiculous, IMO.



Just out of curiosity, you've already posted it on the open forum, called their customer service and even gotten a reply from the owner of the company. How much farther CAN you escalate it? :)

-A


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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Tue Mar 20, 2012 8:38 pm 
Stoat

Joined: Tue Aug 28, 2007 4:47 pm
Posts: 89
msprange wrote:
Just to let everyone know, for the few who have not yet seen your books, I am looking into this.


Thank you!!




Also concerning my last post where I said 'over 2 months'... it was a product of me deleting/retyping different thoughts and not double checking it afterward. Basically it was a combination of me saying 'almost 2 months' and 'over a month'...and they kind of merged together...although it was sometime back in november that we were hopeful they would get them out by Christmas...but that's another story.

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-Currently have Book 1-17.
-Glory&Greed
-The Dragons of Lencia
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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Wed Mar 21, 2012 7:04 pm 
Shrew

Joined: Mon May 26, 2008 3:31 am
Posts: 20
MongooseAugust wrote:
Just out of curiosity, you've already posted it on the open forum, called their customer service and even gotten a reply from the owner of the company. How much farther CAN you escalate it? :)

-A


I can charge it back with the credit card that I purchased it with. As a Mongoose and Lone Wolf supporter I obviously don't want to do that. As a merchant myself I hate it when that is done before I have a chance to resolve the situation. Anyway, it's moot as Mongoose has addressed it for which I thank them.


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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Fri Mar 23, 2012 11:25 am 
Banded Mongoose

Joined: Mon Nov 01, 2010 11:05 am
Posts: 204
Good to hear, Corey.


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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Sat Mar 24, 2012 3:57 pm 
Cub

Joined: Fri Feb 22, 2008 4:59 pm
Posts: 5
Location: Reading, PA
I also still haven't recieved my copy.


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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Fri Mar 30, 2012 12:14 am 
Lesser Spotted Mongoose

Joined: Tue Jun 29, 2004 3:55 pm
Posts: 413
Location: Québec
So, end of March. Any news why some of us are still waiting for a copy of LW 17?

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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Mon Apr 02, 2012 6:42 pm 
Banded Mongoose

Joined: Thu Feb 24, 2005 4:47 am
Posts: 319
Starting to worry... No signs of book 17 yet...


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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Wed Apr 04, 2012 3:19 am 
Cub

Joined: Fri Feb 22, 2008 4:59 pm
Posts: 5
Location: Reading, PA
Yeah, this is starting to get irritating.

Jan 24th: Books arrive
Feb 4th: Alll will be out by end of next week
Feb 14th" "somewhat snowed under" :roll:
March 20th: looking into this...
April 3rd: Still no follow up, still no book. I could have walked to the warehouse and back by now...


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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Thu Apr 05, 2012 8:51 pm 
Lesser Spotted Mongoose

Joined: Tue Jun 29, 2004 3:55 pm
Posts: 413
Location: Québec
Well, mine showed up today. The postal stamp indicated that it was mailed from Ohio on March 26, so it took nearly two weeks to get here (8 working days).

Case closed as far as I'm concerned.

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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Fri Apr 06, 2012 4:38 am 
Cub

Joined: Tue Mar 03, 2009 9:20 pm
Posts: 1
Just to de-lurk, but #17 showed up on my doorstep today, too.

Huh. Bonus adventure is a Helghast. That should be fun.

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"A fake fortuneteller can be tolerated. But an authentic soothsayer should be shot on sight. Cassandra did not get half the kicking around she deserved."
-Time enough for love, Robert A. Heinlein


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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Fri Apr 06, 2012 5:47 am 
Weasel

Joined: Mon Jan 18, 2010 3:43 am
Posts: 25
And me too here in Vancouver, Canada :D


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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Mon Apr 09, 2012 8:03 pm 
Banded Mongoose

Joined: Thu Feb 24, 2005 4:47 am
Posts: 319
Same here. Strange that it took so long to get just north of the border though... :?

Okay, now, when can we expect book 18 (and maybe 29 too)? :P


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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Mon Apr 09, 2012 8:39 pm 
Weasel

Joined: Mon Mar 16, 2009 11:33 pm
Posts: 38
BlackCat wrote:
Okay, now, when can we expect book 18 (and maybe 29 too)?

Funny. ^_^


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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Sun Apr 15, 2012 2:44 pm 
Cub

Joined: Fri Feb 22, 2008 4:59 pm
Posts: 5
Location: Reading, PA
12 more days and still nothing...


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 Post subject: Re: Lone Wolf 17... Is In!
PostPosted: Mon Apr 16, 2012 9:57 pm 
Stoat

Joined: Tue Aug 28, 2007 4:47 pm
Posts: 89
I still haven't received mine, but glad to hear others are starting to see them come in...Keeping my hopes up!

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Proud MEGA-DEAL Customer!
-Currently have Book 1-17.
-Glory&Greed
-The Dragons of Lencia
(California Resident [USA])


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