burns flipper wrote:
You're not being 'denied swag', you're receiving what you signed up for at the time. Mongoose are free to offer similar/different deals whenever they want.
Also, the original deal in 2005 included all 6 books in the two novel trilogies Dragons of Lencia/Rise of the Agarashi, which isn't something the new deals have.
Of course they're free to offer 'similar/different' deals whenever they want. I never made any statements that indicated otherwise.
But the fact remains that I paid their company a great deal of money several years ago. I did so under the soft terms of a contract. Because the contract was 'soft' (with no hard assurances on publication dates and such), I'm not pitching a total fit and contacting their legal department to return my money for their material breach. In fact, I would love nothing more than to see them uphold their original terms of the agreement, as they were presented when they enticed me to sign up for the deal.
I am only lodging a mild complaint in response to Sprange's rationale that 'old deal' customers don't deserve any of the benefits of the 'new deal' because we already reaped the benefits of cheaper pricing. His point is certainly valid, mind you. And Mongoose are well within their rights to take that position. I just think it constitutes disappointing customer service.
IF we had gotten even half of the novels we were promised, IF the books we have received were not riddled with errors and printing flaws, IF the release schedule was not YEARS behind what we were promised (which was stated to be absolutely no less than one book every 6-8 weeks), then I'd have absolutely no room to voice complaint about not being offered the benefits of the new deal.
I just feel that, with as far south as the original megadeal has gone over the past 5 years, it would have been a gesture of professional courtesy to extend us the same benefits that the new deal people get. Of course Mongoose has no legal compulsion to make that extension. I just wish they felt an ethical compulsion to do so.
Because right now, given the current state of the 'Mega Deal' I signed up for five years ago, I have a pretty dim view of Mongoose as a publisher. I'm not trying to cancel my mega deal and get a partial refund or anything (not even sure if that is possible), because I still have faith that EVENTUALLY-hopefully before I actually lose my sight and ability to enjoy a good book- the remainder of the books will arrive as promised. And I do want the books. I want them badly enough to keep putting up with this fiasco of a publication schedule.
It just would have made me feel a bit less taken advantage of and trodden upon as a customer if they'd extended the courtesy of sweetening the deal for all of us who put faith in them five years past and have yet to rewarded for it in any capacity whatsoever.