My wife noticed that the money was taken immediately when the item was pre-ordered so I contacted the sales email address asking that as the money was taken would they be shipping the goods within 28 days, in accordance with mail order law.
I have had the response to say that they cannot guarantee that my Kzinti fleet box would be delivered in time, so they are refunding my money, and cancelling my pre-order
I am very disapointed firstly that money was taken illegally, secondly that I have lost my slot in the pre-order race, and thirdly and probably more importantly that the Kzinti fleet is at least 28 days+ away from availability. Despite being told in London at Salute that they would be available soon, and from the previous message that they were just a few weeks away.
This therefore appears to be a little white lie.1. The Federation Reinforcements (already available mail order) and the Klingon vs. Orion squadron sets are being manufactured right now, and will be shipping to stores in a couple of weeks.
2. The Kzintis are being prepped right now, and will have their production moulds good to go next week. They will be 1-2 weeks behind the two new squadron sets, those who have pre-ordered while see their cats a little sooner.
This is the appropriate law details http://whatconsumer.co.uk/mail-order-go ... e-selling/ despite looking everywhere on the Mongoose site that I could see I couldn't see any reference to money being taken immediately which states that
Traders must provide you with specific information in regard to their obligations and your rights before you confirm your order. This is called pre-contractual (or prior) information and is dealt with in the next section, along with information about invoking your cooling off rights, returns, refunds and replacements.