Anyone else got dodgy bindings on their ACTA2e books?

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Maelmordha
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Anyone else got dodgy bindings on their ACTA2e books?

Postby Maelmordha » Sun Sep 09, 2007 10:32 am

I just need to know if the quality of the books is a commonplace problem or if it's just mine.....

My rulebook is wrinkle bound to the point it won't open correctly. The paper quality is second rate, it's monochrome and the covers won't close properly.

My fleetbook is a little better but the binding has split from the covers at the top. I've already asked for a replacement from the vendor but I've not yet asked for one from MGP. I'll wait until I get a response from the vendor first (who should have checked them before dispatch....)

M
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super squirel
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Postby super squirel » Sun Sep 09, 2007 10:59 am

Email the customer services.

They had a few issues with the first run. I believe they are exchanging the books if they are no good.
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Postby Maelmordha » Sun Sep 09, 2007 12:03 pm

Thanks for that SS - I'll go there and see what they can do for me. They've always been very helpful in the past.

Just a bit annoyed that the online vendor I bought it from either didn't take the trouble to check it - or worse - moved bad stock on to me hoping it would be too much trouble to send it back ....

M
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Iain McGhee
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Postby Iain McGhee » Sun Sep 09, 2007 12:12 pm

Mine was like that too and Russell at Mongoose sales sent a new one out very quickly.

(By the way, thanks Russ)
super squirel
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Postby super squirel » Sun Sep 09, 2007 12:51 pm

Maelmordha wrote:Thanks for that SS - I'll go there and see what they can do for me. They've always been very helpful in the past.

Just a bit annoyed that the online vendor I bought it from either didn't take the trouble to check it - or worse - moved bad stock on to me hoping it would be too much trouble to send it back ....

M
Name and shame the retailer that sent it to you. Thats what I say.
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Postby Maelmordha » Sun Sep 09, 2007 5:09 pm

Name and shame the retailer that sent it to you. Thats what I say.
Gonna give them the benefit of the doubt this time as they've been fairly good in the past.

I have heard back from Alexander at Mongoose anyway and I've a feeling they'll sort it out PDQ as they usually do :wink:

M
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Shadow4ce
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Postby Shadow4ce » Sun Sep 09, 2007 9:35 pm

For the Record, all the copies received by my FLGS are coming apart, just like the BF:Evo books and the VaS books...

I bought the only one which was not obviously already coming apart at the binding, but there are several pages wrinkled and difficult to read. The counter area in the back is a joke - far too dark to be usable.

The fleet books looked much better, and I expect them to hold up better, although I didn't buy one yet.

Last night I compared the binding of my ACTA 2e book to my old VaS book and I think I've discovered the problem.

Instead of using 2 seperate thick pages for the front and back, they are using 1 and attaching it to the Front and back, and the binding to it. My old MGP books which have stood up to massive amounts of perusing by several different folks at demos, glue the entire front page and back page to two seperate much thicker pages which are large enough to be the back of the inside cover and the front of the first page and back of the last page and the inside of the back cover.

Basically, if you look at your ACTA book and see the thick all-white page glued to the inside of the front and back cover, then imagine two seperate ones, one for each cover, being glued to the entire first and last page of the book itself, you'll have the way most hard-bound rulebooks are made.

The way the new books are being bound, the backing is susceptible to ripping away from the inside cover, as it's only point of adhesion is only as thick as the inside spine of the book - the binding itself. This in turn makes the pages themselves susceptible to coming undone and falling out.

I'm in no way an expert or trying to tell MGP how to bind their books. I'm only pointing out the quality is waaaaaaay down from where they were prior to doing them in-house. If this is the only difference, then perhaps it is as simple as I suggest and could be addressed without much hassle.

I just know I'm having to make excuses at every demo for the quality of the books, and it is getting old telling folks the important part is the rules in between the less-than-stellarly bound covers, and that is what you are paying your $25-$40.00 for. 8)
- Shadow4ce
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Postby KJ » Sun Sep 09, 2007 11:52 pm

Bought my 2ed rulebook and fleet book yesterday (new rulebook on the way, courtesy of Mongoose, due to the shoddy binding job). I was joking with the store owner that the rulebook wouldn't hold up for three weeks.

I was wrong. Played today (after reading it yesterday), and I already have pages falling out of the book - almost all of the basic rules section, in fact. The fleet book seems to be just fine.
Sometimes ya gotta roll the hard 6.
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Postby msprange » Mon Sep 10, 2007 8:28 am

Shadow4ce wrote: Basically, if you look at your ACTA book and see the thick all-white page glued to the inside of the front and back cover, then imagine two seperate ones, one for each cover, being glued to the entire first and last page of the book itself, you'll have the way most hard-bound rulebooks are made.
This is how all Fleet Lists are made and, now, _all_ of our books (including the majority of rulebooks).
Matthew Sprange

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Shadow4ce
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Postby Shadow4ce » Mon Sep 10, 2007 5:06 pm

msprange wrote:
Shadow4ce wrote: Basically, if you look at your ACTA book and see the thick all-white page glued to the inside of the front and back cover, then imagine two seperate ones, one for each cover, being glued to the entire first and last page of the book itself, you'll have the way most hard-bound rulebooks are made.
This is how all Fleet Lists are made and, now, _all_ of our books (including the majority of rulebooks).
Yay!!! 8) I take it they are holding together better then?

My wife got to page 15 reading the rules (she started reading it before I did, as this one is gonna be her baby), before the pages from 4-14 literally came apart on the bottom 2/3 of the pages. They will undoubtedly fall out soon. She was being very careful, as she was afraid it would happen.

Matt, is there anyone in particular (Russel in sales was mentioned earlier) she should contact about this book so she can get one of them with the newer style binding? Is there a different person for folks in the USA?
- Shadow4ce
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msprange
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Postby msprange » Mon Sep 10, 2007 6:00 pm

Shadow4ce wrote: Matt, is there anyone in particular (Russel in sales was mentioned earlier) she should contact about this book so she can get one of them with the newer style binding? Is there a different person for folks in the USA?
Contact me! msprange@mongoosepublishing.com
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Postby KJ » Mon Sep 10, 2007 6:08 pm

Perhaps pinning this topic will keep Matt from having to answer the same question time and time again. :wink:
Sometimes ya gotta roll the hard 6.
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Postby sidewinder » Mon Sep 10, 2007 6:59 pm

Well I'm gald something is being done about it. I already took my rule book back and exchanged it but it will probably fall apart again, and my fleet book just fell apart last night.
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My friend's rulebook was similarly defective

Postby Jiraiya » Tue Sep 11, 2007 6:22 am

His Fleet Book was just fine but his rulebook's binding was really bad, with pages falling out of the book! :shock: He mentioned that others that had preordered from the store had similar problems.

Looking forward to the PDFs. Whenever they come out. :x
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Postby texican » Tue Sep 11, 2007 4:43 pm

rulesbook pages are coming out but the fleetbook seems ok.
texican
Maelmordha
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Postby Maelmordha » Sat Sep 15, 2007 11:27 am

Just to let you know that Alexander has had a new set of books sent out to replace the old ones.

Top customer service guys..... as always.

Cheers,

M
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Captain Kremmen
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Postby Captain Kremmen » Sat Sep 15, 2007 1:46 pm

I have just been to Colours this morning, and had a look at the copies of 2e on all the stands that had them. There were quite a lot of copies around. In every single case i looked at (which was quite a lot) the printing and binding quality of the fleet book was fine, but the rules were absoloutely awful. It was very difficult to open the book enough to read all the text and where the pages were bound they were all scrunched and crinkled up.

Whoever at mongoose towers did the last lot of 2e rules printing needs feeding to the pakmara.

Still waiting for my copy to arrive........

K
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Postby dag'karlove » Sat Sep 15, 2007 3:14 pm

I had my book for about an hr and teh rulebook came ompletely apartat the binding. Im very disappointed. About 3 days after that my fleet list is in peices, and now to boot my local store cant seem to get teh books in because mongoose hasnt gotten them to teh distributor and weve ot 6 people were trying to get into teh game. I hope this is not modus operandi for mongoose and a small hiccup.
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Postby Anarch » Tue Sep 18, 2007 7:11 pm

I just got my books in today and both have the messed up binding. :(
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Postby sidewinder » Tue Sep 18, 2007 8:27 pm

Got my replacements yesterday. Fleet book looks the same, rule book binding looks better but the quality of the pages look the same. If these books fall apart do I get new ones again? At what point should I just take the books to kinkos and have them rebind them the right way?

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