Missing/wrong bits

Zarathustra Suicune · **Posted:** Sat Nov 17, 2012 2:57 pm

Just got back from warfare, where I bought a manta ray, kearsage and the ramius blister.
The problem is one of the hulls is the one of the Burke, and it has only come with one pair of engines. I don't think I will have chance to go back to warfare either later today or tomorrow due to time constrainsts, So I am not sure what to do.
Is there a specific email for problems such as this?
Edit: The Kearsage's engines have way too big "baubles" for fitting into the hull, so I suspect th engines are the one for the chicago class. May be able to pop in early tomorrow.

Greg Smith · **Posted:** Sat Nov 17, 2012 7:59 pm

Email Matt: msprange@mongoosepublishing.com

Zarathustra Suicune · **Posted:** Sun Nov 18, 2012 9:57 am

I've now found myself with some extra time, so I am going to walk into warfare, and explain to the guys on the door so I don't have to pay the £5 entrance fee again, if they won't, I will then come back and email Matt.

astronomypete · **Posted:** Mon Nov 19, 2012 11:15 am

How did you get on?

Zarathustra Suicune · **Posted:** Mon Nov 19, 2012 11:23 am

Wasn't able to go in the end :/ needed to work on a presentation on lithics as the people I'm doing it with won't be available again before when we actually do it. I have taken a picture, and am going to send an email.

Zarathustra Suicune · **Posted:** Mon Nov 19, 2012 4:10 pm

Sent an email this morning, and when I got back from my lecture there was a reply saying that replacements would be sent immediately

JohnDW · **Posted:** Tue Nov 20, 2012 8:38 pm

Still no reply from my email about some missing parts, one week since i emailed the sales@mongoose, but still only a day since emailing matt about it. Not expecting instant satisfaction, but at least some acknowledgement would be good.

msprange · **Joined:** Mon Aug 18, 2003 4:25 pm **Posts:** 12347

JohnDW wrote:

Still no reply from my email about some missing parts, one week since i emailed the sales@mongoose, but still only a day since emailing matt about it. Not expecting instant satisfaction, but at least some acknowledgement would be good.

Drop me a line direct at msprange@mongoosepublishing.com, and I will sort you out myself!

Stu-- · **Joined:** Fri Feb 03, 2012 3:50 pm **Posts:** 131

Ditto - Matt did you receive my email? (sent Mon 19/11/2012 11:22)

thanks.

msprange · **Joined:** Mon Aug 18, 2003 4:25 pm **Posts:** 12347

I believe I have - give me a few hours, and I wil get on to it!

JohnDW · **Posted:** Thu Nov 22, 2012 1:42 am

msprange wrote:

JohnDW wrote:

Still no reply from my email about some missing parts, one week since i emailed the sales@mongoose, but still only a day since emailing matt about it. Not expecting instant satisfaction, but at least some acknowledgement would be good.

Drop me a line direct at msprange@mongoosepublishing.com, and I will sort you out myself!

I did send an email earlier, but I'll be sending another one right now, hopefully it doesnt go missing.

Zarathustra Suicune · **Posted:** Fri Nov 23, 2012 11:36 pm

Received the replacement Ramius blister today, they are now assembled and in the process of being painted, not actually using them tomorrow, but it is nice I will have the option if I can paint them in time. Thank you very much for quick response.

Missing/wrong bits

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